Write to us
Contact us
Question, problem, or suggestion? Send us a message.
What happens next
We read every message and reply within one business day. Urgent payment or order issues get bumped to the top of the queue.
Other ways to reach us
- Emailsupport@helloloni.com
Best for billing, refunds, and anything that needs a paper trail.
- On X@helloloni
Public DMs only — please don't share order numbers here.
- Our office
Abidjan, Côte d'Ivoire
By appointment only. Email first to set a time.